REFUND POLICY
Stalford Academy’s Refund Policy is aligned to the Standard PEI-Student Contract version 3.1 Section 2 – Refund Policy and Schedule D – Refund Table. Course Fees specified in the Student Contract Schedule B are refundable in accordance with the Refund Policy.
Note: All clauses for the REFUND POLICY below are referenced from the Standard PEI-Student Contract, which can be downloaded from CPE’s website at https://www.ssg.gov.sg/cpe/pei.html.
2. REFUND POLICY
2.1 Refund for Withdrawal Due to Non-Delivery of Course:
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
2.2 Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.
2.3 Refund During Cooling-Off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
SCHEDULE D
REFUND TABLE
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% of [the amount of fees paid under Schedules B and C]
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If Student’s written notice of withdrawal is received
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[75]
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More than [30] days before the Course Commencement Date
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[50]
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Before, but not more than [30] days before the Course Commencement Date
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[10]
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After, but not more than [7] days after the Course Commencement Date
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[5]
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More than [7] days after the Course Commencement Date,
but not more than [14] days after the Course Commencement Date
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[0]
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more than [14] days after the Course Commencement Date
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For students who are unable to enter Singapore due to COVID-19 border control measures but wish to attend online lessons temporarily to ensure that their learning journey is not unduly interrupted, Stalford Academy will adopt the Stalford Academy COVID-19 PEI-Student Contract and the Schedule D Refund Table contained therein.
Non-Refundable Fees
Further to the above clauses for the Refund Policy for Total Course Fees as stated in the Student Contract, fees such as Application Fee and Miscellaneous Fees paid are non-refundable.
Application Fee refers to the fee that the student pays Stalford Academy for the sole purpose of processing the application form submitted. Miscellaneous Fees refer to any non-compulsory fees which the students pay only when applicable. Please refer to the Course Information Brochures for more information regarding Application Fee and Miscellaneous Fees.
Please refer to the following flow chart for the Refund Process.
TRANSFER & WITHDRAWAL POLICY
Current students may at any time withdraw from their current course of study completely or request to transfer to another course offered by Stalford Academy. Please refer to the Withdrawal Process and Transfer Process below.
For students below the age of 18, students’ parents/ guardians must consent to the course transfer or course withdrawal request.
Processing time for a student’s transfer request or withdrawal request shall not take more than 4 calendar weeks from the point of student’s request to informing student of the outcome in writing.
DEFERMENT POLICY
Stalford Academy does not allow course deferment. Student who wishes to defer will be advised to withdraw from his/her current course in accordance with Transfer Policy and Transfer Procedures.
